Company

TrendSoko Trading Company

Our Story and Mission
TrendSoko Trading Company was founded in 2019 & officialy registered later in time with a mission to bring the latest fashion and lifestyle trends to our customers around the world. As an ecommerce business, we’ve dedicated ourselves to curating a diverse product selection, delivering exceptional customer service, and fostering a positive, inclusive company culture.

Our Values
At the heart of TrendSoko are four core values that guide our decision-making and shape our interactions with customers:
Customer-Centricity: We are committed to understanding and meeting the evolving needs of our customers. Your satisfaction is our top priority.
Innovation: We continuously seek out new, innovative products and solutions to offer our customers the most relevant and cutting-edge shopping experience.
Integrity: Honesty, transparency, and ethical business practices are fundamental to how we operate.
Passion: Our team is driven by a shared passion for fashion, lifestyle trends, and delivering joy to our customers through every interaction.

Our Commitment to Transparency
In addition to our customer-centric culture and values, we believe in operating with full transparency. This commitment is reflected in our comprehensive Terms of Service and Return Policy, which are easily accessible on our website.

Terms of Service
At TrendSoko, we strive to maintain clear and fair terms that prioritize the best interests of our customers. Our Terms of Service are crafted on important policies around order processing, payment, shipping, and customer responsibilities.

Return Policy
We understand that sometimes customers may need to return or exchange an item. That’s why we’ve established a hassle-free Return Policy that allows for returns within 10 days of delivery. Provided the product is in its original, unused condition, we will gladly offer a full refund or exchange.
However, if a customer receives a product that is significantly different from what they ordered, we will gladly accept a return, even if the 10-day window has passed. We understand that mistakes can happen, and our goal is to make things right. Please note that minor variations in product color, size, or other specifications do not qualify for this extended return period. Additionally, if a product is found to have a manufacturer’s defect, we will work directly with the supplier or manufacturer to review the issue & provide solutions as quick as possible.

Secure Payment Methods
At TrendSoko, the security of our customers’ payment information is of the utmost importance. We have fully secured our payment processing systems to ensure that any payment method accepted on our website is 100% safe and free from interceptions or unauthorized access. Whether you choose to pay via credit/debit card, digital wallet, or another preferred option, you can rest assured that your financial data is protected to the highest industry standards. We will never share or misuse your payment details, and you can shop with confidence knowing that your transactions are safe and secure.

Reaching Out to Us
The best way to get in touch with our team is by email at trendsokoteam@gmail.com. This is the only official email address used by TrendSoko Trading Company, and we encourage customers to be vigilant of any fraudsters claiming to represent our brand through other channels.
If you have any questions, concerns, or need assistance with an order, please don’t hesitate to reach out to our dedicated customer service team at trendsokoteam@gmail.com. We’re committed to responding promptly and resolving any issues to your satisfaction.
By upholding these transparent policies, we aim to build trust and foster long-term relationships with our valued customer base. We’re here to serve you, and will always go the extra mile to make your shopping experience as smooth and stress-free as possible.

Privacy & Confidentiality

Data Collection: We collect only the personal information necessary to provide you with our products and services, such as your name, contact details, billing and shipping information, and order history. We do not collect any unnecessary or sensitive personal data.

Data Usage: We use your personal information solely to process your orders, deliver your purchases, communicate with you about your account, and improve our products and services. We will never sell, rent, or share your data with any third parties for marketing or other unrelated purposes.

Data Security: We have implemented robust security measures, including encryption, access controls, and regular data backups, to protect your personal information from unauthorized access, misuse, or theft. Our systems and procedures are regularly audited to ensure the highest levels of data protection.

Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable regulations. When we no longer need your data, we will securely delete or anonymize it.